Return & Cancellation Policy

• We do our level best to make sure you are satisfied with our products and services.If, for some unforeseen reason you wish to return your order, you may do so within 7 days of delivery and you will get a credit note.
• If circumstances warrant, and you wish to return/exchange the product, then the first-time shipping charges will be free if you decide to return the product. For the second time return/exchange, the shipping charges will be bear by the customer.
• Cancellation is only possible if your order is not shipped. If in any circumstance the order is cancelled, then a credit note will be provided, if the order is pre-paid.
• Kindly create a ticket with the help of our email at support@neofaa.com and we will take this forward.
• If you want to return, the product it should be in its original condition, which is unwashed and unworn. Your pickup will be set up, the invoice copy, as well as price tag, should be as it is.
• Customized orders are not eligible for returns or exchange.
• NOTE: Returns/Exchange policies may vary in case of Offers/Sales. Especially in case of Buy X and get Y offers.

 

INTERNATIONAL SHIPPING

• In case, a customer has any issues related to the size and quality of the product, then they can ask for an exchange and we will arrange that.
• For the exchange process, the customer has to bear the shipping charges on one side. Shipping would be free when you will send the product back to us and it would be chargeable when we will send the revised product (as per your choice) to you.
• For example, if a product value is 4000 INR, and the shipping charge on it is 1000 INR, then the customer has to bear 1000 INR for shipping.
• If the product fails to fulfill your expectations, and you wish to return the product. It is possible, but the refund will be done in the form of a coupon code but the value of the coupon code will be calculated after subtracting the shipping charges from the product value.

How long will my order take to deliver, once shipped?

• We partner with the best courier companies globally and will choose the one that is more efficient in your pin-code.
• It takes 3 to 4 working days (after the product is shipped) for the shipment to reach Metro cities in India.
• Customized orders will be delivered within 8-10 working days.
• Up to 7 working days (after the product is shipped) to any non-metro locations in India.
• International shipments take 7 to 10 working days (after the product is shipped) to reach Western countries.
• We will provide you with tracking information, once your order is shipped so you can track the real-time progress of your shipment.
  
  

How can I redeem the coupon codes?

• You will get an option to redeem your coupon codes on the view cart page. Your bill will be adjusted once you redeem your coupon code.
  
  

Can you ship faster If I am traveling somewhere or have to gift someone?

• Yes, since our products are made in-house, we do take special requests to expedite certain orders. We can’t guarantee but rest assured, we will always try our best to accommodate any urgent orders.
• Just reach us out on the contact info provided and we will let you know.
  
  

When a product is defective or damaged?

• A customer must make a video while opening the package, it’s required for the verification of any kind of defect or damage.
• Neofaa takes complete responsibility for any defective or damaged product delivered to the customer. Once, the verification is done, a customer is eligible for exchange or we shall provide a coupon code for the same amount.
• The verification process would complete once we receive the product.
• Any kind of defective/damaged replacement request won’t be accepted after 48 hours of delivery.